FAQs

What happens to storefront blocks and discounts...

When Early Bird is uninstalled from a Shopify store, Shopify removes the app’s active connection to the store. Early Bird will no longer be able to manage campaigns, update storefront...

Which time zone do Time-based tiers use?

Time-based tiers use your Shopify store time zone. When you create or edit a Time-based campaign in Early Bird, each tier's start and end time is based on the time...

How do I show Early Bird offers on product pages?

The Early Bird offer text will be displayed in the Early Bird offer block. If you need to show the Early Bird offer on the product page, please follow the...

Why is my campaign not visible in checkout?

When purchasing a product, if the product does not receive the discount applied in the campaign, please perform the following checks: Step1: Check the status of the campaign In the...

How do quota tiers move to the next offer?

The condition for a tier to move to the next level depends on the trigger mode you selected in the campaign. 1. Trigger mode is Quota-based If you select Quota-based in...